About this role
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- Position Summary:
- This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.
Primary Duties and Responsibilities: includes but not limited to:
Makes reservations via the Nightpro and Open Table systems
Coordinates all guest seating in accordance with front of house operations
Observes tables and keeps track of clean, dirty and occupied tables
Takes guest information and quotes accurate wait times and minimums
Assists in keeping general admission and VIP lines in order
Answers phones, assists guests and takes messages for management
Communicates effectively with sales and catering management regarding large party inquiries
Answers guest questions concerning restaurant and nightlife operations
Interacts with all guests and team members throughout service
Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations
Secondary Duties and Responsibilities:
Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events
Minimum Education and Qualifications:
Previous guest service experience
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel and Outlook
Competencies : Incumbent will master the following competencies while in this position:
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
Property wide knowledge of Mohegan Sun for the purposes of assisting guests
Training Requirements:
Working knowledge of the NightPro and Open Table systems
Outlet-specific standard operating procedures
SMART alcohol awareness
Physical Demands and Work Environment:
Must be able to stand during an entire shift
Must be able to reach, bend and stoop for extended periods of time
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.