About this role
JOB SUMMARY:
Manage a team of drivers, engage with your drivers individually to drive maximum utilization, best in class service numbers, and the highest level of safety.
ESSENTIAL FUNCTIONS/DUTIES/RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- W ork with planning team to drive best utilization of your fleet, driving miles, and revenue
- Ensure driver shift is covered in the event of an absence or call-off
- Ensure drivers are taking the correct routes. Toll-avoid management
- Onboarding new drivers with all things to ensure a successful start up
- Manage driver fleet expectations to ensure the best in class service numbers and to meet driver activity, utilization, and retention goals
- Ensure drivers have fully utilized hours and accurate load data to prevent delays
- Report and work through any service issues with customer service and planning teams
- Ensure randoms are completed by the 20 th of every month, performance entries and safety coaching/training are completed on time
- Responsible for ensuring the driver is complying with the following: physicals, ETP, Drivers license
- Complete Non-returning dispatches each day
- Truck PMs-coordinating the drop and pickup of trucks for service
- Ensure drivers meet HOS requirements and maintain accurate ETAs and ready times
- Assist the Asset team with managing truck and trailers
- Understand customer procedures with Haz-mat, weight restrictions, claims, cargo, detention and security
- Complete the AM & PM check call process thoroughly and on-time daily, within 3 hours of scheduled start time for AM check calls and complete PM check calls before leaving for the day
- Conduct annual driver performance reviews
- Proactively support the organizations goals and objectives
- The ability to work well in a team environment is essential. This includes placing the overall needs of the professional team above personal preferences to accomplish work objectives.
- Professional behavior is required at all times. This includes a consistently positive and helpful attitude and tone of voice towards customers and co-workers.
- The ability to handle stressful situations in a non-confrontational, problem solving manner is required.
- Effective communication and listening skills are necessary.
- The ability to work with difficult people and handle conflict constructively is essential.
- Perform miscellaneous duties as assigned
- Maintain regular and consistent attendance
- Duties/responsibilities may change at the discretion of management; other duties may be assigned as necessary