About this role
About the Position:
- Service Manager is required to effectively lead and develop the service team to provide excellent customer service.
- The ideal candidate has strong mechanical and technical abilities, understanding of financial objectives and is motivated to complete administrative tasks.
Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) with Company Contribution
- Employee Assistance Program
- Paid Time Off
- Incentive Compensation Program
- 100% Company Paid Uniforms
- Company Provided Cell Phone
- Affiliate Rewards Program
- Personal Finance Solutions
- Employee Development Program
Responsibilities:
- Supervise Service Department staff to develop and sustain a high level of employee performance, budget achievements, and morale that is highly aligned with our mission and core values.
- Align and implement company policies, standard operating procedures, bulletins, and campaigns.
- Schedule service work according to priority and maintain a consistent orderly workflow.
- Advise customers of necessary repair services and preventative maintenance.
- Create and ensure strategies to improve sales and customer satisfaction.
- Ensure that customer issues are resolved promptly according to company guidelines.
- Analyze market demand to ensure present and future workflow availability.
- Maintain dealer standards including but not limited to vehicles, facilities, tooling, and training.
- Promptly evaluate and recondition trade-in equipment.
- Ensure warranty claims are processed according to policy.
- Complete PIP and campaign according to manufacturer guidelines.
- Maintain in good condition all service tools and service vehicles.
- Responsible for the maintaining safe facility, equipment, and operations.
- Ensure service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.
- Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.
- Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.
- Perform other related duties as assigned.
Qualifications and Requirements:
- High School Diploma /GED required, with a bachelor’s degree or equivalent in experience preferred.
- Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.
- Successful experience in leading a team is required.
- Proven track record in customer service and communications required.
- Ability to use desktop or laptop computer, including Microsoft Office Suites is required.
What is Redline Equipment?
- We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
- Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth