Operations Support Specialist

About the Position:

- The Operations Support Specialist will create and foster a collaborative working environment.

- This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.

Our Comprehensive Benefits Package Includes:

- Medical Insurance

- Vision Insurance

- Dental Insurance

- 401(k) with Company Contribution

- Employee Assistance Program

- Paid Time Off

- Affiliate Rewards Program

- Personal Finance Solutions

Responsibilities:

- Highly align with our mission and core values.

- Ensure a positive internal and external customer experience by assisting and providing resolutions.

- Champion company communications by educating employees and initiate implementation within the location.

- Instrumental in the reconciliation and processing of vendor related account payables.

- Provide recommendations on process improvements to drive excellence.

- Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.

- Coordinate all activities related to location meetings and events.

- Oversee established customer satisfaction program.

- Facilitate the whole goods sales activities to assure company objectives are met.

- Provide clerical assistance within the Parts department.

- Support the Service work order process and manage time entry.

- Review, setup or make changes to customer account profiles in operating system.

- Count money in cash drawer and reconcile according to company policy.

- Manage location donations and sponsorship requests.

- Act as a liaison to employees for the Human Resource department.

- Uphold location service contract agreements to ensure commitments are being delivered according to agreement.

- Collaborate interdepartmentally to identifying opportunities and ensure operational success.

- Adhere to company Policies and Standard Operating Procedures.

- Performs other duties as assigned.

Qualifications or Requirements:

- High School Diploma/GED required.

- Agriculture background preferred.

- Minimum of two years of Customer Service.

- Excellent communication and interpersonal skills.

- Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

What is Redline Equipment?

- We are an agriculture equipment dealership with 9 different locations throughout the Midwest region with Case IH being our primary brand of equipment.

- Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth