About this role
Job purpose
Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Assistant and Shop Clerk.
Duties and responsibilities
Adheres to and utilizes the established Service Department management operating system for assigned work
Measures productivity
Increases output, evaluates performance and tracking mileage
Develops and maintains a training program for all Service Department employees
Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
Maintains close contact and good relations with customers, may include onsite visits
Administers safety program in accordance with existing company, state and federal guidelines
Conducts a monthly safety meeting and completes required reports
Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
Performs other duties or functions as requested by Management
Promote positive and professional relationships with all company personnel and between its divisions.
Perform other duties as assigned
Qualifications
Qualifications
- GE D or High School Diploma
- Must have a minimum of 3 year(s) previous supervisory experience of service personnel
Knowledge, Skills, and Abilities
- Must meet goals and objectives set forth by the company
- Must have the ability to work flexible hours and days
- Must be proficient with Windows base environment. (Microsoft Word, Excel, Power Point, Access and Outlook)
- Must be dependable and able to work independently
- Must maintain good client relations
- Must maintain professional attitude
- Must maintain professional appearance
- Must have the ability to travel and stay overnight (as necessary)
- Must have the ability to supervise and motivate others
- Must have the ability to effectively evaluate others
- Must promote and maintain a clean, neat and safe work environment
- Must able to protect the company assets and interest
Working Conditions :
- Typical hours of work Monday through Friday; 7:00 a.m. to 5:00 p.m.
- Weekend hours as necessary.
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Espanol
WPI es una instituci n EEO/AA (igualdad de oportunidad/accin afirmativa) y no discrimina en base al sexo, edad, raza, color, religin, discapacidad fsica o mental, credo, origen nacional, estatus veterano, orientacin sexual, infomacion gentica, identidad de gnero, o expresin de gnero en los programas o actividades los cuales opera.