About this role
Mr D , a division of takealot.com, is looking for a highly talented Data Integration Team Leader to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale : Show the millions of Mr D customers what you can do
- Learn : We work with the best of the best, and then some.
- Grow : Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.
This position reports to the Data Integration Manager.
Your responsibilities will include:
- Managing of national partner relationship, catalogue requirements and queries
- You will have a good understanding of Mr D's integration practices and systems
- Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
- Identify and escalate potential system and process improvements.
- Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
- Manage your team’s through regular performance discussions and coaching.
- Liaise with internal departments to solve partner queries and escalate partner-facing challenges to the relevant stakeholders
- Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
- Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
- Manage all Internal and external partner services complaints
- Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
- Manage and maintain a highly focused and motivated team
- Daily query management resolution
Attributes required:
- Passionate about teamwork
- Responsible and Accountable
- Excellent verbal and written communication skills
- Leadership skills – display the qualities of a leader and set a good example
- Strong interpersonal skills and the ability to work as an effective team member and leader
- Problem-solving skills
- Analytical skills
- Attention to detail and accuracy in a high-pressure environment
- Ability to prioritize workloads
- Ability to work independently but also be a team player across teams
- Must be computer literate in MS office packages
- Must be computer literate in G Suite packages
- Be project orientated
- Must be able to work overtime when required
- An enthusiasm for food
- Willingness to support the greater Mr D team to achieve its aspirational goals
Qualifications & Experience:
- 3+ years experience in a data-focused operational environment.
- Matric
- A relevant tertiary qualification
- 1+ year/s experience in supervising a team of 12 or more team members would be beneficial
Let’s talk about life @ Mr D
- The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
- Good times : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference