About this role
Server Assistant @ Catch 31 Hilton Virginia Beach Oceanfront
Position Overview
- Job Title: Server Assistant
- Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
- Schedule: Variable or Part-Time (must include weekends and holidays)
- Work Environment: Oceanfront hotel right on the boardwalk
Summary:
The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room, resetting tables for new guests, and assisting with various tasks to execute exceptional service.
What You'll Do:
- Table Setup and Maintenance:
Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals.
- Wipe down tables, chairs, and condiment holders to remove crumbs, spills, and debris.
- Reset tables with clean tablecloths, napkins, and tableware for incoming guests.
- Beverage and Condiment Refills:
Refill water glasses, bread baskets, and condiment containers as needed throughout service.
- Assist servers in delivering beverages, appetizers, and other items to tables as directed.
- Assistance to Servers:
Support servers by running food orders from the kitchen to the appropriate tables.
- Communicate with serving staff to coordinate table turnovers and ensure efficient service.
- Respond to guest requests for additional items such as extra napkins, utensils, or condiments.
- Cleaning and Sanitization:
Maintain cleanliness and orderliness of dining areas, including floors, windows, and furniture.
- Empty trash bins and bus carts regularly to keep dining areas clean and free of clutter.
- Adhere to sanitation and hygiene standards, including proper handwashing and food handling practices.
- Customer Service:
Provide friendly and attentive service to guests, assisting with seating, menu inquiries, and other requests as needed.
- Communicate effectively with guests to ensure their satisfaction and address any concerns or special requests.
- Uphold a positive and welcoming atmosphere in the restaurant by greeting guests warmly and maintaining a professional demeanor.
- Teamwork and Collaboration:
Work collaboratively with other front-of-house staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service.
- Assist coworkers during peak periods and contribute to a smooth flow of operations in the restaurant.
- Communicate effectively with management and colleagues to address any issues or concerns related to table service.
We Live by Our "TOP" Values:
- T – TEAM UP: Collaborate, support others, and stay golden
- O – OWN IT: Take pride, stay accountable, and never stop learning
- P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences
We're looking for team players who embody these values every day.
Qualifications
Qualifications
- Experience in a hotel or related field preferred but not required
- Must have basic reading, writing, and math skills.
- Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
- Strong work ethic and willingness to learn and adapt in a fast-paced environment
- Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
- Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
- Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to 25 pounds.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Why Work with Us?
- Competitive Pay
- Go Hilton Travel Discounts for team members & eligible family
- Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
- $200 Referral Bonus after your referral completes 30 days
- Work with an oceanfront view in a fun, fast-paced restaurant
Note: This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401K do not apply unless otherwise specified.
About Shamin Hotels:
Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Learn more at [link].
Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.