Owner Relations

WHAT YOU'LL DO

- Build trusted and professional relationships with property owners.

- Provide proactive, timely and personalised owner communication.

- Maintain a strong understanding of each property's condition, maintenance requirements, projects and performance.

- Coordinate owner enquiries, requests and issues across H2 departments.

- Clearly communicate quotations, costs, recommendations and next steps.

- Obtain owner approvals and ensure agreed actions are followed through.

- Coordinate preparations for owner stays and respond promptly to feedback or concerns.

- Identify potential property risks and opportunities for improvement.

- Maintain accurate records of owner decisions, approvals, requests and outstanding matters.

- Follow issues through to completion and keep owners informed throughout the process.

ABOUT YOU
You will bring:

- Strong written and verbal communication skills .

- Experience in customer service, client relations or relationship management.

- Excellent organisation and follow-through.

- Confidence coordinating multiple stakeholders and competing priorities.

- Strong problem-solving skills and attention to detail.

- The ability to manage sensitive or challenging conversations professionally.

- Confidence using digital systems and workflow tools.

- A genuine commitment to delivering a high level of service.

WHAT WE OFFER

- Monthly salary of JPY 250,000 -350,000.

- Performance-based bonus scheme, subject to individual and business results.

- Monthly commuting allowance of JPY 10,000.

- 10 days of paid annual leave after six months of employment & 5 days of paid sick leave following successful completion of the three-month probation period.

- Full coverage under Japan's social insurance system.

- Working visa sponsorship may be available for suitable candidates.

- Approximately 115-120 annual days off, in accordance with the company calendar.