Account Manager

Account Manager   -   Permanent   Point   of   Sale

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the Role

As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites in the UK, acting as the key liaison between the client and internal teams. This role   is responsible for   overseeing P ermanent   Display packaging-related projects while also engaging in broader discussions around quality, supply chain, and   logistics .

With   a strong foundation   from built from the FMCG industry, excellent project management skills and a technical mindset, the Account Manager follows the full development process of Display Packaging solutions - from   initial   concept through to deployment. They lead initiatives such as a full end to end packaging process review, ensuring packaging is fit for purpose and aligned with client needs and retailer guidelines.

A core part of the role involves understanding the end-to-end supply chain and   identifying   opportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager will   be responsible for   delivering results through a culture of collaboration and accountability, with a hands-on attitude.

This is a hybrid role based in the UK and English is essential. Some occasional travel may be   required .

Your core responsibilities:

- Overseeing the end-to-end   permanent   POS   print and structural campaigns for FMCG clients.

- Control the project management of Display Packaging from client brief to delivery   including; Preparing quotations, managing   budgets   and delivering profitable account growth.

- Managing multiple projects   simultaneously, coordinating internal teams including design,   estimating , production,   logistics   and installation.

- Maintain an up-to-date dashboard monthly,   identifying   key opportunities or issues.

- Ensure regular presence on client sites and meet regularly with relevant stakeholders in person

- Identify   potential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity.

To qualify for the role the following skills are essential:

- Demonstratable   Proven experience   in   managing the permanent   point of sale (POS) display programmes.

- Proven experience   in an Account Manager or Client Services role within the   Permanent   POS, retail   display   or shopper marketing industry .

- Expertise   in managing print management strategies, planning, budget, and cost management.

- Comprehensive understanding of design to enable implementation of creative solutions.

- Proven service delivery experience in an account management setting .

- Strong technical understanding of Print and Display categories.

- Experience managing multi-campaign/multi-job projects with multiple service line elements.

- Proficiency   in Microsoft Office, particularly Excel,   Powerpoint   and CRM systems   -   P revious   experience of   mTivity   is advantageous .

- French,   German   or Spanish fluency is highly desirable .

About You

We’re   looking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained within   a logistics   and co-packing environment. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery.

As part of the end-to end life cycle process, you will take care of all the crucial briefing and administration.   You'll   also be a proactive, hands-on problem-solver.

“To achieve our aim of being among the most successful,  sustainable  and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”