About this role
At Allion Consulting, we are conducting the search for a Senior Director of People & Culture for a company within the BPO sector . This executive will be responsible for strategically leading the people function, strengthening organizational culture, talent development, and data-driven decision-making.
This is a high-impact leadership position within a dynamic, fast-paced BPO environment, where People & Culture plays a critical role in business sustainability, employee engagement, retention, and talent development.
The position will report directly to the COO and lead a senior team responsible for People Operations, Engagement & Culture, People Development, and Rewards.
Key Responsibilities
- Define and lead the overall People & Culture strategy, ensuring alignment with business priorities and organizational goals.
- Strengthen initiatives related to talent development, career paths, succession planning, performance management, compensation, benefits, engagement, and culture.
- Leverage People Analytics and key HR metrics to identify trends, support decision-making, and develop actionable plans.
- Analyze and communicate the financial impact of people-related decisions, including metrics associated with turnover, retention, organizational structure, and workforce costs.
- Lead and develop a senior P&C team, fostering accountability, collaboration, and high standards of execution.
- Ensure compliance with Dominican labor legislation and effectively manage employee and labor relations.
- Represent the People & Culture function with internal leadership and in corporate forums, clearly and strategically communicating initiatives and results.
- Lead projects related to career development, outsourcing, organizational transformation, and employee experience.
Candidate Profile
- Bachelor's degree in Psychology, Business Administration, Human Resources, or a related field.
- Master's degree preferred.
- Minimum of 5 years of experience in HR / People & Culture director-level or senior leadership positions.
- Previous experience within BPO, services, people-intensive operations, or large-workforce environments is highly valued.
- Previous experience in multinational companies or international corporate environments is strongly preferred.
- Comprehensive knowledge of the main Human Resources functions and subsystems.
- Strong experience leveraging data and People metrics to support business and talent decisions.
- Strong knowledge of Dominican labor legislation and the local labor market.
- Advanced English proficiency, with the ability to effectively communicate and present information in corporate environments.