About this role
Responsibilities :
- Support the operation team on log analysis, remote diagnosis and restoration works on established Services.
- Be responsible for the IT Helpdesk support such as incident management, problem management, and change management
- Perform preliminary log analysis on security events and incidents
- Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization
- Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue
Requirements :
- Bachelor Degree in Electronics, Computer engineering or related disciplines
- Good understanding in handling servers or network operations
- Good understanding of the IT service management process is desirable
- Knowledge in Basic networking
- Professional certifications such as CCNA are preferred
- Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
- Good customer services and able to work under pressure
- Proficiency in spoken and written in both Chinese and English