About this role
JOB TITLE: Logistics Coordinator
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITIES:
- Prepares and processes customer parcel shipment in NetSuite and UPS/Fed Ex systems
- Manages in-bound/out-bound shipping documents, bills of lading, etc
- Assists in the resolution of problems or disputes between carriers and customers
- Provides tracking or shipping information to customers on request
- Leads communication and corrective action to resolve shipping/receiving issues
- Minimizes extra expenses
- Maintains good relationships with internal and external customers
- Coordinates with operations team to ensure customer satisfaction
- Provide exceptional customer service
- Assist with the overall organization and cleanliness of the office area
- Assist with order picking and loading/unloading as needed
REQUIRED QUALIFICATIONS AND SKILLS:
- High school diploma / G.E.D. or equivalent experience
- 2+ years experience in office setting
- Advanced computer, Excel and data analysis skills
- Knowledge of Fed Ex Ship Manager and UPS Worldship
- Forklift knowledge
COMPETENCIES:
- Excellent communication skills
- Organized and detailed-oriented
- Good time management skills
- Good judgement
- Highly organized
- Customer focus
- Decision making
- Problem solving/analysis
- Initiative
- Teamwork orientation