Community Outreach Coordinator (52875)

POSITION SUMMARY:

Person in this position will be responsible for providing support, outreach, and engagement services to veterans and service members at risk of suicide. Utilizing lived experience and trauma-informed care, the specialist builds trust with participants, connects them to essential services, and promotes hope, recovery, and wellness. Essential functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

- Conduct community outreach and engagement activities to identify and connect with at-risk veterans and service members.

- Provide support and mentorship using shared lived experience to foster trust and empowerment.

- Assist individuals in navigating mental health and substance use services, housing resources, crisis intervention, and other support systems.

- Collaborate with local VA facilities, community providers, and the broader support network to coordinate services and referrals.

- Participate in suicide prevention trainings and maintain knowledge of best practices related to veteran care.

- Maintain accurate and timely documentation of all interactions and services provided, in compliance with grant requirements and confidentiality standards.

- Support follow-up efforts with program participants to ensure continued engagement and service connection.

- Promote protective factors such as connectedness, resilience, and purpose among participants.

- Attend and participate in team meetings, supervision, and relevant community events.

- Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and

- Perform all other duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

- Strong interpersonal, engagement, advocacy, and relationship-building skills.

- Ability to organize and prioritize a caseload, coordinate multiple services, and complete documentation timely.

- Ability to communicate effectively with participants, families, providers, community partners, and multidisciplinary teams.

- Sound judgment, problem-solving ability, and the ability to respond appropriately to urgent participant needs.

- Basic computer proficiency and ability to use electronic records, databases, email, and standard office applications.

- Excellent communication skills;

- Ability to exercise good judgment and discretion;

- Ability to work well in a team environment;

- Military/Veteran status required.

- Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;

- Professional appearance and demeanor;

- Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and

- Ability to obtain and maintain a criminal history background check.

- During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

- Minimum of two (2) years of experience of relevant experience.

- Experience working with high-risk populations, including individuals experiencing mental health and/or substance use disorders.

- Knowledge of suicide prevention principles, trauma-informed care, community resources, and challenges affecting veterans and service members.

LICENSURE/CERTIFICATION:

- Not applicable for this position.

WORKING CONDITIONS:

- Work is primarily performed in an office setting.

- Regular travel throughout the assigned service area is required to support outreach, community partnerships, participant services, meetings, and program activities.

- Travel between WestCare facilities, VA facilities, community partner locations, and outreach sites may be required.

- Position requires regular interaction with Veterans and individuals who may be experiencing behavioral health concerns, emotional distress, significant psychosocial stressors, or suicide risk.

- Some evening or weekend work may be required to support outreach events, community activities, or program needs.