About this role
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Patient Access Representative (Orthotics/Prosthetics)
Location:
Frisco - Ambulatory Surgical Center
Additional Posting Details:
Monday - Friday
8:00 am - 5:00 pm
Job Description:
Duties/Responsibilities
- Pre-registration and full registration
- Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices
- Collection of identification, guarantor information and insurance coverages
- Insurance verification
- Obtaining co-payments for services rendered
- Patient intake/referral process and new patient scheduling for some patients
- Scheduling of follow-up appointments; required coordination with clinical team
- Management of incoming calls (messages, transfers, scheduling)
- Obtaining and managing referrals
- Management and distribution of all incoming departmental faxes
- Scanning of clinical record information and correspondence to EPIC medical record
- Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.
Required Skills/Abilities
- High school degree or equivalent required
- Associate degree in Secretarial Science or related field preferred
- Knowledge of hospital/clinic routine or previous medical receptionist experience helpful
- A minimum typing speed of 35 wpm required
- Ability to manage multi-line phone system and headset needed
- Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
- Good computer and public relations skills needed