Patient Services Representative

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

- ADMINISTRATIVE DUTIES :

Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.

- Schedule and confirm patient appointments.

- Collect point of service payments, including patient copays and other forms of patient financial responsibility.

- COORDINATION AND COMMUNICATION :

Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.

- Attend required meetings/huddles and collaboration within clinic team.

- DOCUMENTATION AND COMPLIANCE :

Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.

- Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

- Excellent verbal and written communication skills

- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.

- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients

- Competent at working with a diverse population of colleagues and patients

- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency

- Team-player, able to work collaboratively in a multidisciplinary healthcare environment

- Adaptable and agile within a dynamic work environment

- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred

- Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

- EXPERIENCE

- 2+ years of prior front desk experience preferred.

- EDUCATION:

- High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS:

- PTO (Paid Time Off)

- Immediately vested and eligible in 401k program with employer match.

- Company sponsored ongoing training and certification opportunities.

- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

- Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!