Customer Service Representative / Cashier

JOB SUMMARY

Friendly and dependable Customer Service Representative / Cashier with experience handling customer transactions, answering inquiries, and providing excellent service in fast-paced environments. Skilled in operating cash registers, processing payments, maintaining accurate cash balances, and resolving customer concerns professionally. Strong communication, multitasking, and teamwork abilities with a commitment to creating a positive customer experience and supporting daily business operations.

KEY AREAS OF RESPONSIBILITY

• Greet customers and provide friendly, professional assistance
• Process cash, credit, and digital payments accurately
• Operate cash register and maintain balanced cash drawer
• Handle customer inquiries, complaints, and returns efficiently
• Assist customers with product information and purchases
• Maintain cleanliness and organization of checkout area
• Restock shelves and support inventory control when needed
• Promote company products, services, and special offers
• Follow company policies, procedures, and safety standards
• Work collaboratively with team members to ensure smooth daily operations

STEWARDSHIP ATTRIBUTES REQUIRED

- Brave - Demonstrates the courage to make timely, informed decisions, even in challenging or uncertain situations. Willingly takes calculated risks aligned with business objectives while remaining accountable for outcomes.

- Agile - Responds effectively to change by adapting priorities, approaches, and solutions as business needs evolve. Applies critical thinking and sound problem-solving skills to deliver efficient and practical outcomes.

- Responsible- Exhibits sound judgment, personal accountability, and ownership of assigned responsibilities. Ensures adherence to company policies, governance standards, HSSEQ requirements, and applicable laws while delivering consistent results.

- Inclusive- Builds positive working relationships through collaboration, respect, and open communication. Values diversity encourages contribution from others and fosters an inclusive and respectful work environment.

- Visionary- Demonstrates forward-thinking by identifying opportunities for continuous improvement and innovation. Aligns daily activities and decisions with the Company’s strategic direction, purpose, and long-term objectives.

SKILLS & COMPETENCIES

- Adaptability -Adapts effectively to changing priorities, processes, and operational demands in a dynamic work environment.

- Attention to Detail- Performs work accurately, thoroughly, and consistently to ensure quality, compliance, and reliability.

- Planning & Organizing- Develops, implements, and adjusts plans to meet objectives while ensuring optimal use of time and resources.

- Resilience & Stress Management- Maintains focus, productivity, and professionalism under pressure, ambiguity, and changing demands.

- Time & Priority Management -Manages multiple tasks and deadlines effectively in a fast-paced operational setting.

- Problem Solving & Decision Making- Analyzes issues, applies sound judgment, and implements practical solutions aligned with business needs.

- Digital & Systems Proficiency -Uses enterprise systems, software, and digital tools effectively to support operational efficiency and reporting.

- Written Communication -Communicates information clearly and professionally in writing to ensure understanding and appropriate impact.

- Client Focus -Delivers service excellence to internal and external stakeholders in alignment with company standards.

- Collaboration & Stakeholder Engagement -Works collaboratively with others to achieve operational and business objectives.

- Compliance & Policy Adherence -Demonstrates adherence to company policies, the Blue Book, HSSEQ standards, and applicable laws.

- Health, Safety & Risk Awareness -Supports a safe, compliant, and environmentally responsible workplace by identifying and reporting risks.

QUALIFICATIONS AND EXPERIENCE

• High school diploma or equivalent
• Previous experience in customer service, retail, or cashiering preferred
• Basic math and cash-handling skills
• Ability to operate cash register and point-of-sale (POS) systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Good problem-solving and conflict-resolution abilities
• Reliable, honest, and detail-oriented
• Ability to work flexible hours, including weekends and holidays
• Team player with a positive attitude and professional appearance

WHAT WE OFFER
We offer a competitive benefits package, including pension, life and health insurance, training and development opportunities, and a range of employee engagement activities designed to support our employees’ professional growth and overall well-being.