About this role
Reports To: Activities Director
Summary: The Transportation Coordinator is responsible for transporting residents in community owned vehicles in a safe, secure, and timely manner. She/he provides an outstanding customer experience to residents and families to ensure a high level of satisfaction.
Essential Functions:
- Transports residents to and from medical appointments, activities, and shopping errands using the community owned vehicle.
- Reads the transportation schedule daily and assures scheduled appointments can be met
- Partners with Program Director and other managers to schedule appointments for residents as needed
- Communicates effectively and timely if unable to make scheduled resident appointments
- Available for unscheduled transportation needs in an emergency
- Monitors resident activity and alerts staff when assistance is necessary to ensure resident safety
- Completes routine vehicle inspection checks and informs Program Director and/or Executive Director of any maintenance problems or safety issues that need to be addressed
- Ensures community vehicles are clean and tidy
- Is thoroughly familiar with fire, missing persons, and other emergency procedures
- Follows community policy and procedures detailed in fire and disaster plans
- Participates in department meetings as scheduled
- Completes required monthly in-services
- Completes other duties that are assigned by management team
Compliance & Safety:
- Follows emergency procedures as trained and instructed
- Understands safety practices and procedures including the safe operations of wheelchairs, lifts, and other assistive devices
- Refrains from using cellular phones while transporting residents except during emergency situations. Understands that texting is strictly prohibited while operating a community vehicle.
- Ensures residents are safely secured in community vehicles before operating the vehicle
Communication:
- Displays a professional and pleasant demeanor with residents, associates, families and the greater community
- Represents the community and company favorably in all interactions
- Communicates respectfully and effectively with supervisor and other associates
- Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately
Education/Experience/Licensure/Certification:
- High school diploma or equivalent required
- Has current Class F state drivers license
- Maintains clean driving record
- Demonstrates experience in a driving position
- Able to operate van lift and to follow instructions
- Able to read, write, and speak English
Physical Requirements:
- Able to lift up to 60 lbs.
- Frequent lifting, pushing, pulling, moving of equipment, bending, and stooping and contact with residents
- Able to push residents in wheelchairs, reposition residents, and move assistive devices for residents as needed
- Able to spend long periods of time on feet or driving and can react quickly in any situation
Micellaneous:
- Required to complete driver trainer as scheduled
- Required to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours
- Subject to exposure to infectious waste, diseases, conditions, etc.
- Could be subject to hostile and emotionally upset residents due to mental statusIn good physical and emotional health and free of communicable diseases.
- Criminal background check required
- Could be asked to submit to random drug test during employment