Administrative Assistant

ADMINISTRATIVE ASSISTANT

Ashley Oaks Apartments - Charleston SC 29407

Salary - $22-to-$24 hour depending on experience

The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Key Responsibilities

- Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service

- Manage high-volume phone calls, emails, and in-person inquiries

- Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation

- Maintain and organize a large volume of resident files, leases, and compliance documentation

- Process rent payments, assist with delinquency tracking, and support monthly reporting

- Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction

- Assist with move-ins and move-outs, including unit readiness coordination and documentation

- Prepare notices, correspondence, and community communications

- Support property manager with reports, data entry, and operational tasks

- Maintain office supplies and ensure smooth day-to-day office functionality

- Assist with resident events and community engagement initiatives

- Ensure compliance with company policies, fair housing regulations, and local/state requirements

Qualifications

- High school diploma or equivalent required; Associate degree preferred

- 1–3 years of administrative, property management, or high-volume customer service experience

- Experience in multi-family housing or large communities preferred

- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred

- Excellent communication and interpersonal skills

- Strong attention to detail and problem-solving abilities

Key Competencies

- Ability to handle high resident volume with professionalism and efficiency

- Strong multitasking and time management skills

- Customer-focused mindset with conflict resolution abilities

- Team-oriented with a willingness to support multiple departments

- Ability to maintain confidentiality and accuracy under pressure

Work Environment

- Office setting within a residential apartment community

- Frequent daily interaction with residents, prospects, and service vendors

Physical Requirements

- Ability to sit, stand, and walk for extended periods

- Occasional lifting of office supplies (up to 20 lbs)

Job Type : Full-time

Hours : 40 per week

Benefits

- 401(k)

- Dental insurance

- Vision insurance

- Health insurance

- Life insurance

- Paid time off

Schedule

- 8-hour shift

- Monday to Friday

Ability to Commute (Required)

- Charleston, SC 29407

Work Location

- In person