IT Service Desk Analyst-German and English-NS

ALDIPécs, BaranyaOn-siteFull-timeJunior, 1–2 yearsListed 5 days ago

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About this role

- PLACE OF WORK

- 7622 Pécs, Bajcsy-Zsilinszky utca 33.

- AREA OF EMPLOYMENT

- IT

- START OF WORK

- as soon as possible

- EMPLOYMENT TYPE

- Full-time

megállapodás szerint

My responsibilities:

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

- Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office

- Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.

- Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).

- Collaborate with training, quality, and expert groups.

- Install programs, perform data backup through remote access.

- Test new hardware and software to ensure compatibility and performance.

The knowledge I own:

- Confident intermediate or higher English AND German written and oral language skills.

- Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).

- Eager to learn and adapt to changes and new IT solutions.

- Customer-focused with strong communication skills.

- Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.

- Team player with a positive attitude.

- High school diploma or higher education.

The offer that would convince me:

- A constantly growing organization with increasing opportunities for career advancement.

- Possibility to participate in international projects with travel opportunities.

- State-of-the-art working environment, easily accessible by public transportation.

- Secure, long-term job opportunity with outstanding salary and benefits.

- Home office possibility

- Comprehensive training programs and professional development opportunities.

- Support for maintaining a healthy work-life balance.

Online application:

Please use our online application and attach your resume.

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