About this role
Our Business Integrity team has a strong user focus and a dedication to technical excellence. We aim to meet our users’ needs with reliable and high-performing platforms and services.
We are seeking a Training & Quality Specialist to join our dynamic team. This role is critical in maintaining high standards of accuracy and consistency of various annotation projects through conducting quality audits and RCA, delivering data-driven insightful reports, and driving impactful metric improvement initiatives such as calibrations, training, etc.
Responsibilities
- Act as quality auditor to ensure overall quality standards and platform content security;
- Execute both quantitative and qualitative analyses of data and trends to proactively identify gaps, deliver clear insights on performance, define goals, and drive improvements;
- Conduct training, calibrations, and other improvement initiatives with various teams to continuously drive improvement in policy execution, as well as SOP understanding, and attain excellent quality results;
- Continuously improve quality inspection standards and contribute towards process and platform optimisation;
- Work closely with other departments to support relevant quality and training related needs.