About this role
The TikTok LIVE Governance team builds strategies, tools, and platforms that support a safe, thriving livestreaming community. We combine product innovation, operational expertise, and AI to improve governance effectiveness, user experience, and the efficiency of our business and operations teams.
We are looking for a Product Operations Specialist to help turn complex governance challenges into effective products and operational solutions. You will partner closely with Product, Engineering, Policy, and Operations teams to identify user needs, shape product improvements, drive launches and adoption, and measure results.
This role combines product thinking with hands-on execution. You will own product operations initiatives from problem discovery through rollout and iteration, using data and user feedback to improve how our governance products work in practice.
Responsibilities
- Identify and translate user needs. Develop a deep understanding of LIVE governance workflows. Synthesize stakeholder feedback, user insights, case reviews, and data to define problems, assess impact, and inform product priorities.
- Shape and deliver product improvements. Translate business needs into actionable requirements, workflow diagrams, and lightweight prototypes. Partner with Product, Engineering, and QA on requirements reviews, user acceptance testing, and release readiness, and independently drive scoped improvements.
- Drive product launches and adoption. Develop and execute rollout plans, deliver user training, and create practical documentation. Monitor adoption, identify barriers to use, and help teams integrate products into their day-to-day workflows.
- Measure performance and guide iteration. Define success metrics and maintain dashboards covering product usage, governance outcomes, and operational efficiency. Investigate performance changes, evaluate launch results, and recommend improvements grounded in data and case analysis.
- Own cross-functional execution. Align stakeholders on goals, deliverables, ownership, and milestones. Manage dependencies, surface risks, and resolve blockers to deliver initiatives with measurable results.
- Build scalable operating practices. Establish repeatable processes for gathering requirements, managing feedback, and resolving issues. Maintain playbooks and knowledge resources, and apply AI and automation to improve operational quality and efficiency.