Client Success Manager

Job Title: Client Success Manager

Location: Prahaldnagar, Ahmedabad, Gujarat

Shift Timing: 7.30pm to 4.30am - Monday to Friday
Alternate Saturdays would be 3pm to 12am (working 1st 3rd 5th)

Job Description:

We are seeking a highly organized and
proactive Client Success Manager to oversee a team of 2-3 Virtual
Assistants (VAs) and provide administrative and operational support. The ideal
candidate will act as the primary liaison between the client(s) and the VA
team, ensuring smooth project execution, clear communication, and high-quality
deliverables.

---

Requirements

Key Responsibilities:

Team Management:

● Supervise and lead a team of
2-3 Virtual Assistants, ensuring they meet deadlines and deliver exceptional
work.

● Assign tasks and monitor the
team's workload to optimize efficiency.

● Provide guidance, training, and
performance feedback to the team.

● Resolve any conflicts or issues
within the team promptly and professionally.

Client Account Management:

● Act as the main point of
contact for clients, ensuring their needs and expectations are met.

● Manage client relationships by
maintaining regular communication and providing updates on project progress.

● Anticipate client needs and
proactively propose solutions or improvements.

Administrative Support:

● Oversee day-to-day
administrative tasks such as calendar management, email correspondence, and
data entry.

● Ensure that all processes and
workflows are documented, efficient, and followed by the team.

● Handle invoicing, budget
tracking, and reporting as required.

Operational Coordination:

● Track project timelines and
milestones, ensuring the team adheres to deadlines.

● Collaborate with clients and
team members to clarify goals and expectations.

● Troubleshoot operational
challenges and implement strategies for improvement.

Quality Assurance:

● Review team outputs for
accuracy, consistency, and adherence to client requirements.

● Implement quality control
processes and ensure team alignment with organizational standards.

Required Skills and Qualifications:

● Experience:

o Proven experience in administrative support or account management
roles (3+ years preferred).

o Experience managing and leading remote teams.

● Technical Skills:

o Proficient in tools such as Google Workspace, Microsoft Office,
Slack, Trello, Asana, or other project management tools.

o Familiarity with CRM platforms is a plus.

● Soft Skills:

o Excellent written and verbal communication skills.

o Strong organizational skills and attention to detail.

o Ability to multitask, prioritize, and manage time effectively.

o Problem-solving mindset with a proactive approach to challenges.