About this role
- Greet and assist visitors and residents in a friendly, professional, and helpful manner
- Must be able to multi-task in a fast-paced environment
- Provide exceptional customer service to all personality types
- Maintain knowledge of Lenbrook emergency procedures and serve as first responders to emergencies
- Enforce policies, rules, and regulations that govern Lenbrook
- Patrol premises to ensure they are secure; may need to navigate ladders, ramps, and stairs, as well as run on occasion
- Monitor surveillance equipment, inspect buildings, equipment, and access points
- Keep mental alertness and attention to detail high, no matter the circumstances
- Follow established security protocols while using initiative and good judgment
- Perform light maintenance duties upon request
- Serve at Concierge Desk and operate a busy multi-line phone console
- Obtain extensive knowledge about Lenbrook operations to answer questions competently
- Observe and follow uniform policy and cleanliness standards
- Ability to pass a written competency test annually (>80% correct)
- Ability and availability to work all shifts
Qualifications
- Basic computer skills
- Good judgement and critical thinking skills
- Maintain positive attitude and professional demeanor under pressure and with numerous interruptions
- Excellent interpersonal skills along with excellent oral and written communication
- Excellent ability to comprehend written and verbal instructions
- Ability to remain flexible and adapt well
- Remain calm in stressful situations
- Ability to sit, stand, and walk for long periods of time
- Ability to lift up to 50 pounds
- Ability to work in all weather environments that may include wet or dry, and be extremely hot or extremely cold, snowy or icy