Assistant Property Manager

Assistant Property Manager

Location: Syracuse, NY
Job Type: Full-Time, On-Site

Compensation & Benefits

- Base Salary: $55,000+ , commensurate with experience
- Performance-Based Bonuses and Year-End Incentives
- Comprehensive Health Benefits (Medical, Dental, Vision)
- Generous PTO, Sick Leave & Paid Holidays
- Career development and advancement opportunities within a growing company

Overview

Lifestyle Apartments Syracuse is seeking a driven and experienced Assistant Property Manager with strong leasing experience to help lead the stabilization and revitalization of a distressed residential community.

This is a hands-on position responsible for supporting the day-to-day operations of the property, with a significant focus on leasing, occupancy growth, resident retention, collections, maintenance coordination, team management, and financial performance .

Reporting directly to the Regional Manager, this individual will play a critical role in increasing occupancy, improving property operations, strengthening the resident experience, and helping return the community to strong and sustainable performance.

The ideal candidate brings a strong property management background combined with proven leasing experience and the ability to convert prospects into residents . We are looking for someone who is comfortable actively leasing—not simply overseeing the leasing function—and who can step in wherever needed to drive results.

What Makes You a Fit

We're looking for an "Ideal Team Player" —someone who is:

- Humble: You’re experienced but coachable, collaborative, and eager to grow.
- Hungry: You’re self-motivated, results-driven, and always looking for ways to improve operations, increase occupancy, and exceed goals.
- Smart: You understand people and processes. You collaborate well and adapt effectively to diverse personalities and high-stress situations.

Key Responsibilities

Property Operations & Leadership

- Support and oversee daily property operations, ensuring compliance with company policies, Fair Housing laws, and local regulations
- Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care
- Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff
- Monitor and enforce lease terms, community rules, and safety policies
- Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through
- Assist with supervising on-site team members, including leasing, maintenance, porters, and contractors
- Support scheduling, performance management, coaching, and accountability across the property team

Leasing, Marketing & Occupancy

- Actively participate in the leasing process, including prospect follow-up, property tours, applications, lease execution, and move-ins
- Maintain and increase occupancy through aggressive, consistent, and strategic leasing efforts
- Convert leads and property traffic into qualified applications and signed leases
- Respond promptly and professionally to phone, email, online, and walk-in leasing inquiries
- Oversee and execute property marketing campaigns across RentCafe, ILS platforms, social media, signage, outreach, and other channels
- Set and meet leasing goals and regularly review traffic, lead sources, follow-up activity, conversion rates, and occupancy trends
- Ensure vacant units are market-ready and tours, follow-ups, applications, and move-ins are seamless and professional
- Identify leasing challenges and recommend changes to pricing, concessions, marketing, outreach, or sales strategies
- Build strong relationships with prospective and current residents to improve satisfaction, renewals, and resident retention
- Work closely with the Regional Manager and property team to develop and execute strategies for stabilizing occupancy at an underperforming community

Financial Management & Reporting

- Prepare, review, and manage operating budgets in coordination with the Regional Manager
- Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines
- Maintain and monitor property financials, including accounts payable/receivable, purchase orders, and vendor contracts
- Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs
- Analyze operational and leasing data to make informed decisions that improve performance and reduce expenses

Administrative & Compliance

- Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents
- Ensure company policies and federal, state, and local housing laws and safety protocols are consistently upheld
- Train and onboard new team members and provide ongoing coaching and development
- Oversee timely completion of required administrative duties, including rent roll updates, delinquency logs, vendor W-9s, and inspection records
- Create and maintain a resident retention strategy incorporating events, communication programs, renewal outreach, and reputation management

Requirements & Qualifications

- 4+ years of experience in multifamily property management and/or residential leasing
- Strong hands-on leasing experience with a demonstrated ability to generate traffic, conduct tours, follow up with prospects, overcome objections, and close leases
- Experience working at distressed, lease-up, turnaround, or underperforming multifamily communities strongly preferred
- Proven ability to help increase occupancy and improve property performance
- Strong leadership experience, including team supervision, coaching, and performance management
- Experience using Yardi Voyager, RentCafe, or similar property management and leasing software
- Solid understanding of Fair Housing laws, leasing best practices, and applicable housing regulations
- Strong sales mentality with excellent customer service and relationship-building skills
- Ability to manage multiple priorities and deadlines in a fast-paced, high-accountability environment
- High level of professionalism,