About this role
Overview
Industry: Energy
Position: Delivery Assurance Agent
Location: North of Detroit, MI, USA
Duration: Min. 3 months
Frequency: Approx. 10 hours per month onsite
Compensation: $32.00 per hour
Brief Job Description
- Acting as the customer representative on-site at the supplier facility.
- Reviewing supplier order books, customer demand and production priorities.
- Tracking Work-In-Progress, production orders, inventory coverage, bottlenecks and shipment status.
- Supporting supplier recovery plans and following up on agreed actions.
- Identifying risks to delivery commitments and escalating issues where required.
- Coordinating with supplier operations, supply chain, quality and procurement teams.
- Supporting visibility of material, component and subcontracted operation requirements.
- Assisting with sub-tier supplier risks where these impact delivery performance.
- Providing daily status updates on recovery progress, delivery outlook and key risks.
- Supporting weekly reporting and stakeholder reviews.
Experience Requirements
- Previous experience in supply chain, supplier performance, expediting, production control, manufacturing operations or quality.
- Experience in supplier recovery, delivery assurance, operational recovery or industrial crisis management is strongly preferred.
- Strong understanding of WIP tracking, production status, capacity constraints, bottleneck management and shipment follow-up.
- Ability to challenge supplier commitments, drive action closure and escalate risks in a high-pressure environment.
- Strong Microsoft Excel skills required.
- Excellent communication skills, with the ability to work across customer, supplier and multi-functional teams.
- Must have a mobile phone and laptop