Business Office Manager (Long Term Care)

Olney Rehabilitation and Care Center is seeking a dedicated and experienced Business Office Manager. The Business Office Manager (BOM) is responsible for overseeing all business operations of the Long Term Care facility, including billing, collections, payroll, accounts payable/receivable, and resident trust accounts. The BOM ensures compliance with federal, state, and facility policies while providing excellent customer service to residents, families, and staff.

Key Responsibilities:

- Manage the day-to-day operations of the business office, ensuring accuracy and efficiency in financial and administrative functions.

- Coordinate billing for Medicare, Medicaid, private pay, and third-party insurance payers.

- Monitor and manage resident accounts, including monthly statements, collections, and payment arrangements.

- Maintain accurate census records and collaborate with admissions and clinical teams to ensure billing accuracy.

- Process accounts payable and ensure timely payments to vendors.

- Administer and reconcile resident trust accounts in accordance with regulatory requirements.

- Serve as the primary contact for financial inquiries from residents and their families.

- Prepare and submit required reports to corporate office and regulatory agencies.

- Train, supervise, and support business office staff (if applicable).

- Participate in audits and assist with survey preparedness related to financial operations.

- Protect resident confidentiality and handle all financial data with integrity and discretion.

- Other duties as assigned

Qualifications:

- High school diploma or equivalent required; Associate or Bachelors degree in Accounting, Business Administration, or related field preferred.

- Minimum of 2 years of business office experience, preferably in a healthcare or long-term care setting.

- Knowledge of Medicare, Medicaid, and third-party insurance billing processes.

- Proficiency in Microsoft Office Suite and electronic billing systems (e.g., PointClickCare or MatrixCare preferred).

- Strong organizational, communication, and interpersonal skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Understanding of HIPAA and financial compliance regulations in healthcare.

Work Environment:

This position operates in a professional office environment within a healthcare facility. Occasional lifting of files or office supplies may be required. Regular interaction with residents, families, and interdisciplinary staff teams is expected.

Equal Opportunity Employer