Hostess (Part-Time) - Tropicale Restaurant

Position Overview

The Tropicale Restaurant Host/Hostess sets the tone for the guest experience and greets all guests with a smile and in a friendly manner. He/she will ensure that all guests are acknowledged and taken to their tables in a timely manner. The Host/Hostess also anticipate guests service needs and accommodation requests by actively participating in guest interactions by demonstrating a true hospitality experience by using the Heart of Caribe.

Requirements

- Previous experience as a restaurant host or in a hospitality role is preferred.

- Enthusiastic individuals with a genuine passion for providing exceptional service are encouraged to apply.

- Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.

- Excellent organizational skills to manage waitlists and seating assignments efficiently.

- A food handling certification must be completed within the first 90 days of employment.

- TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.

Responsibilities

- Greet and acknowledge each guest promptly (using names) with hotel greeting standard.

- Knowledge of hotel layout, restaurant station breakdowns and table numbers.

- Escort all guests to their table and introduce their server.

- Answer telephone calls using hotel/restaurant standards.

- Perform side work assigned by management.

- Know and implement standards/procedures of service for guests.

- Communicate with guests, other associates, or departments to ensure guest needs are met.

- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.

- Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.

- Report on guest concerns to Restaurant Management.

- Thank every guest upon departure and wish them a fond farewell.

- Perform any other reasonable duties as required by management.

Education

- High school diploma or GED.

Skills and Abilities

- Ability to communicate in the English language. Second language is a plus.

- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

- Must be able to work in a fast-paced environment.

- Must be physically fit in order to lift, pull, and push items up to 50 pounds.

- Also requires standing/walking/reaching and bending throughout shift.