Customer Lifecycle Management- Intern(ENG)

🚀 ABOUT FREE2MOVE

Created in 2016, Free2move 🚀 simplifies mobility by offering a wide range of services to meet everyone's 🚘 travel and mobility needs.

With Free2move, you can rent a city car for shopping, book a car for your stay in Italy 🏖️, or reserve a car park for a weekend in Paris — all in one click through our web and mobile platforms! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has rapidly established itself as a key player in the mobility industry, thanks to its agility, innovation and entrepreneurial spirit. 🚀

Today, Free2move is the #1 mobility reflex for more than 6 million users 👑. We operate in 170+ countries across 5 continents 🌎 , in 30 languages and 26 currencies . More than 5,000 partners trust us, with several hundred thousand vehicles available worldwide.

If you want to join a team of 650+ experts 🏆 and contribute to bold international projects, you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile and international environment , working alongside talented ❤️ teams with multidisciplinary skills, at the crossroads of the digital ecosystem and the fast-changing automotive sector.

#### 💺 JOIN US!
💯 It's exciting, you'll see! 🔥

Our environment:

- International B2C environment within the Carsharing business.
- Customer Lifecycle Management (CLM) team working at the intersection of Marketing, Data and Customer Experience .
- Close collaboration with Marketing Analytics, Product, local markets and cross-functional teams.
- Fast-paced, data-driven environment focused on customer engagement, retention and business growth .
- Opportunity to work with Salesforce Marketing Cloud (SFMC) and contribute to customer journeys across different markets.

Your next missions:

- Support the end-to-end customer lifecycle , from acquisition and activation to engagement, retention and loyalty.
- Analyze customer data and campaign performance to identify growth opportunities and friction points .
- Support the creation, optimization and monitoring of automated customer journeys using Salesforce Marketing Cloud.
- Contribute to initiatives aimed at increasing Monthly Driving Users (MDU) and customer engagement.
- Monitor campaign performance at city level and identify opportunities for local optimization.
- Support the personalization of CRM campaigns to improve engagement and reduce unsubscribe rates.
- Conduct deep dives into active customer journeys and propose improvements based on data and insights.
- Collaborate with cross-functional teams to translate business requirements into effective CRM solutions .
- Support ad-hoc CRM requests and ensure timely delivery of operational activities.

Technical & Hard Skills:

- Currently pursuing or recently completed a degree in Marketing, Business, Data Analytics, CRM, Digital Marketing or a related field.
- Strong analytical and problem-solving skills.
- Good understanding of CRM and customer lifecycle management principles.
- Strong interest in data-driven marketing, customer engagement and retention .
- Comfortable working with data and extracting actionable insights.
- Good knowledge of Excel ; experience with data visualization or analytics tools is a plus.
- Interest in marketing automation and CRM platforms.
- Experience with Salesforce Marketing Cloud (SFMC) is a strong plus.
- Ability to understand business requirements and translate them into actionable solutions.
- Strong written and verbal English communication skills .
- Previous experience in CRM, marketing, analytics or a related field is a plus.

Soft Skills:

- Analytical and data-driven mindset .
- Curious and eager to learn.
- Proactive and solution-oriented.
- Strong attention to detail and commitment to quality.
- Organized and able to manage multiple priorities.
- Comfortable working in a fast-paced and international environment .
- Strong communication and collaboration skills.
- Able to work effectively with cross-functional teams.
- Autonomous while being comfortable working under the guidance of senior team members.
- Customer-oriented mindset with a strong interest in improving the user experience.

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🎁 WHAT WE OFFER

Working at Free2move means joining a tribe where performance goes hand in hand with a great team spirit . It is also:

- 🥇 The opportunity to revolutionize mobility with us!
- 📊 Hands-on experience in CRM, customer lifecycle management and data-driven marketing .
- 📈 A unique learning experience with real growth opportunities.
- 💪🏼 Strong collaboration across multidisciplinary and international teams .
- 🌍 Exposure to impactful international projects .
- 🚀 The opportunity to work with Salesforce Marketing Cloud and real customer journeys.
- 🎉 Team-building events and a vibrant company culture.
- 🤝 A structured onboarding program to help you succeed from day one.

...and much more!

Job type:

- 6-month paid internship

Location:

📍 INTERNSHIP DETAILS

- Starting Date: ASAP
- Working Hours: 40 hours per week
- Working Mode: On-site

💰 PACKAGE

- €600 Gross monthly remuneration

👀 Don't hesitate to apply in English!