About this role
General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Responsibilities:
- Responsible for handling the account relationships .
- Receive and analyze customers’ requirements and forecast .
- Daily coordination of material shipments .
- Inform customers the status of open orders .
- Provide customers with documentation and tracking information of shipped orders .
- Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs.
- Reduction of Excess and Obsolete (360+ Days) Inventory .
- Receive customer quality claims and coordinate response with Quality and DMR coordinator .
- Track sales and inventory data related to accounts .
- Report on sales and inventory data related to accounts .
- Processing of quotation requests .
- Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements .
- Responsible for direct ship authorization .
- Initiate Hot Sheets for Quality and Warehouse, as needed .
- Review parts for purchase complete and minimum buys with Supply Chain .
- Coordinate with New Part Coordinator to update MPS/DRP set-ups .
- Coordinate with Material Planners to ensure material is scheduled, as needed .
- Responsible to follow up with Supplier, as needed.
Requirements:
- Must have Bachelor degree or equivalent.
- At least 3 years of experience in customer service or materials planning.
- Fluent in both written and spoken English.
- Experience with Microsoft Excel & PowerPoint.
- Possess excellent communication skills including verbal, written and interpersonal.
- Focus on attention to detail and accuracy while meeting deadlines.
- Possess Fastener product knowledge (desired).
- Possess knowledge of Epicor P21 ERP system (desired).
- Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions.
- Strong level of problem-solving skills.
- Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships.