Customer Service Associate

Bank of Luxemburg is proud to be a 2025 & 2026 Top Workplace, recognized for our commitment to people, community, and continuous improvement. Were excited to welcome a new Customer Service Associate to our Algoma branch.

Our mission — To Have a Positive Impact on Peoples Lives — guides every interaction, every decision, and every relationship. In this part‑time role, youll help us deliver exceptional service, support customers with their financial needs, and contribute to a team culture built on trust, transparency, and collaboration.

Position Overview

The Customer Service Associate is a part‑time role (15–25 hours per week) responsible for delivering friendly, accurate, and efficient service to customers. This position includes rotating Saturday mornings from 9 a.m.–12 p.m.

Key responsibilities include:

- Processing teller transactions with accuracy and professionalism

- Assisting customers with account inquiries, online banking, and research

- Supporting branch operations including ATM/ITM maintenance and daily balancing

- Identifying opportunities to connect customers with helpful bank services

- Providing front‑desk support through greeting visitors and answering calls

Qualifications

What Youll Contribute

Were looking for someone who brings professionalism, positivity, and a genuine desire to help others. Ideal candidates demonstrate:

- Strong people skills and a customer‑focused mindset

- Attention to detail and comfort with cash handling

- Ability to manage multiple tasks with accuracy

- Problem‑solving skills and sound judgment

- Respect for confidentiality and regulatory compliance

Our Culture

At Bank of Luxemburg, culture is the foundation of how we work. Youll join a team that values:

- Teamwork and continuous improvement

- Transparency and open communication

- Community involvement and volunteerism

- Exceptional customer service

These values shape how we support customers, collaborate with colleagues, and serve our community.

Benefits & Growth

We invest in our employees so they can invest in others. This part‑time role includes:

- Health, dental, and vision insurance

- Competitive pay and paid time‑off

- Paid time‑off to volunteer

- Professional development and growth opportunities

- A supportive workplace rooted in respect and purpose

Why Bank of Luxemburg

Joining our Algoma team means becoming part of a community‑centered organization where your work truly matters. Youll build relationships, support customers through important financial moments, and contribute to a mission that makes a real difference.

If youre ready to grow your career at a bank that values people first, wed love to hear from you.