Tournament Traveler – Brackets Associate

JOB TITLE: Tournament Traveler – Brackets Associate

LOCATION: Tournament Site ( Las Vegas, NV or Mooresville, NC )

POS I TION TYPE: Temporary , Full-Time

FLSA STATUS: N on- E xempt

REPORTS TO : Brackets Supervisor

WORK HOURS: Varying shifts are scheduled seven days per week based on tournament operations. The ability to work early in the mornings, late in the evenings, weekends , holidays, and extended hours is required.

POSITION SUMMARY:

USBC is looking for dedicated , service-minded individual s to join our tournament team as a Brackets A ssociate. Brackets team members enhance tournament bowler competitive experience by offering participants an opportunity to participate in mini-tournaments and side-pots. Brackets A ssociates are instrumental in driving engagement and excitement throughout USBC Championship Tournaments, contributing significantly to their overall success.

DUTIES / RESPONSIBILITIES:

- Engage bowlers from sales windows – accurately tailor and process bracket orders, verify bowler data, and offer additional assistance/information.
- Financial accountability – Successfully maintain/balance and impressed bank. Accurately conduct cash and credit sales transactions. Correctly prepare for the end-of-shift drops.
- Engage bowlers on the floor – encourage participation (sales), product education, make announcements, stock and clean sales areas.
- Review shift sales reports and customer orders for accuracy.
- Participate in regularly scheduled meetings and huddles. Keep tournament leaders apprised of department activities.
- Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

- This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS :

•          Bowling tournament and bracket knowledge.

•          Effective communication skills-ability to speak clearly and confidently.

•          Robust interpersonal skills–team player.

•          Superior customer service proficiencies- service-minded and engaged.

•          Focused–the ability to complete tasks accurately in a distraction-filled environment.

•          Computer and communications literate-PC, phone systems, POS, and two-way radios.

•          Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.

EXPERIENCE AND OTHER REQUIREMENTS :

- High School Diploma or continuing education .
- High-volume cash handling experience .
- 10 Key by touch.
- Sales experience.
- Adaptable and flexible approach to changing operational needs.
- Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.
- Must p ass USBC ’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP) .

PHYSICAL DEMANDS :

- Must be mobile as well as sit or stand for extended periods.
- Must be able to occasionally lift up to 25 lbs.

TRAVEL: T his position will require the employee to be on-site for the Ch ampionships, so relocation is required for up to 6 months at a time .