Senior Claims Representative

Job Summary

Handle complex bodily injury claims with minimal supervision and guidance from the manager. Utilize current Claims technology.

The internal deadline to apply is 09/23/26. External applications will be accepted on a rolling basis while the position remains open.

Work Location

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Senior Bodily Injury Claims Representative

Some claims are straightforward. Others require strong judgment, sharp negotiation skills, and the confidence to navigate complex situations. If that's where you do your best work, we'd love to connect.

As a Senior Bodily Injury Claims Representative, you'll take the lead on high-exposure bodily injury claims, guiding investigations, evaluating coverage and liability, and negotiating fair resolutions for all parties involved. You'll have the autonomy to manage challenging files while also serving as a trusted resource and mentor to teammates. Responsibilities include handling complex bodily injury claims, evaluating coverage and damages, negotiating settlements, managing litigated files, maintaining reserves, and presenting select claims to committee.

What You'll Bring to the Role

- Experience handling complex bodily injury claims

- Strong investigation, coverage analysis, and liability assessment skills

- Proven negotiation and problem-solving abilities

- Excellent communication and relationship-building skills

- Experience working with attorneys and litigated claims

- AIC, AINS, CPCU coursework, or other insurance education is a plus

Why You'll Love It Here

You'll join a collaborative team that values expertise, supports professional growth, and trusts you to make an impact. Here, you'll tackle meaningful work, share your knowledge with others, and help deliver exceptional outcomes for our customers.

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Salary Statement

The salary range for this position is $68,000-$90,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.