About this role
Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
NA