About this role
Roles & responsibilities
- Handle customer queries primarily via web chat.
- Educate current customers and potential customers on products and services.
- Should be willing to handle customer escalations and calls when need persists.
- Achieve the KPI’S and objectives in the cadence set by the team.
- Building connection/rapport to personalise the chat conversation.
- Be an active and responsible team member in all aspects of work.
Requirements
Must have
- Willing to visit office twice a week (Hybrid Model)
- 0-1 years of experience in chat or customer facing roles.
- Exceptional oral and written communication skills.
- Passion towards amazing customer experience.
- Excellent typing skills including speed and accuracy.
- Ability to multitask and manage multiple conversations simultaneously.
- Willing to work in rotational night shifts.
- Flexibility to work in night shifts.
- Good analytical and interpretational skills.
- Attention to detail.
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!