About this role
CX Engagement Manager
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Role: CX Engagement Manager
Role Purpose
Drive CX-led growth and engagement by owning RFPs, deal shaping, and account mining, while acting as the primary CX interface to customers and providing governance support to delivery. The role ensures integrated CX solutions through close collaboration with UI, UX, and Mobile Practice Leads.
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Key Responsibilities
1. Growth & Pre-Sales
• Own end-to-end RFP / RFI / proposal responses
• Lead deal shaping with Sales, Region Heads, and Account Executives
• Co-create integrated CX solutions with UX, UI, and Mobile Practice Leads
• Drive account mining and pipeline growth within existing accounts
2. Client Engagement
• Act as L1 CX front-end for customers and build senior stakeholder relationships
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