Business Administration Hub Team Lead

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Associate

Job Description & Summary

Why Join PwC Ireland?

At PwC Ireland,   you’ll   be part of a purpose-driven organisation dedicated to building trust in society and solving our clients’ most complex challenges. Here, diverse teams collaborate across sectors and geographies to deliver innovative solutions that make a real difference.

We invest in your growth through continuous learning, leadership development, and access to   cutting-edge   technology, empowering you to shape your career and   impact   the future of business and society.

What you will do

- Provide day-to-day leadership and oversight for a team of approximately 25 Business Administrators, ensuring the delivery of a consistent, high- quality   and customer-focused service.

- Act as coach to an allocation of   approximately 8-9   coachees , including goal setting, regular coaching and feedback, performance reviews, wellbeing   support   and participation in the year-end review process.

- Promote an open-door culture that supports collaboration, wellbeing,   development   and high performance across the team.

- Serve as a key member of the Business Administration Management Team, contributing to strategic priorities, operational decision- making   and continuous improvement initiatives.

- Work closely with the BA Manager, fellow Team   Leaders   and Task Allocators to manage workloads, priorities, resource   allocation   and capacity planning, ensuring service levels and deadlines are achieved.

- Work collaboratively with other Team Leaders to   optimise   utilisation   and resource deployment across the Business Administration Hub during both busy and quieter periods.

- Oversee ServiceNow ticket queues   and support the efficient delivery of Director and business requests, ensuring work is managed effectively and service standards are   maintained .

- Monitor service delivery, ServiceNow activity, BA dashboard   insights   and operational trends,   identifying   opportunities to enhance efficiency, quality and consistency through process improvements,   automation   and AI-enabled solutions.

- Drive continuous improvement initiatives, embracing and championing innovative ways of working and technologies that enhance service delivery and streamline processes.

- Liaise with Lines of Service stakeholders to understand requirements, manage   expectations   and ensure a high-quality support service is delivered.

- Take ownership of a Business Administration community pillar, such as Innovation & Collaboration, Learning & Development, or Performance & Impact.

- Support the onboarding and integration of new Business Administrators, including   buddy   allocation, knowledge   transfer   and ongoing development.

- Review training and development needs across the team, working closely with the BA Manager, Team   Leaders   and Learning & Development teams to develop effective learning solutions.

- Manage holiday requests, act as a point of contact for sick leave matters and ensure   appropriate cover   arrangements are in place to support business continuity.

- Attend daily stand-up meetings and regular team meetings; promote knowledge sharing,   collaboration   and best practice across the Business Administration Hub; and act as a point of escalation for Business Administrators.

- Take ownership and accountability for delivering an exceptional stakeholder experience while supporting the continued development and transformation of the Business Administration function.

- Demonstrate the highest levels of discretion and confidentiality, handling sensitive people,   business   and stakeholder information appropriately and in line with firm policies and standards.

Who we are looking for

- Experience in a Team Leader, people management or business support management role.

- Proven ability to lead, coach and develop people, creating an inclusive and high-performing team environment.

- Experience working in a shared services, operational support, service   delivery   or administrative environment.

- Strong stakeholder management and relationship-building skills, with the ability to engage effectively across all levels of the   organisation .

- Demonstrated ability to manage competing priorities, make sound   decisions   and deliver results in a dynamic environment.

- Strong problem-solving and   organisational   skills, with a proactive and solution-focused approach.

- Experience   identifying   opportunities for process improvement and driving positive change.

- Interest   in innovation,   technology   and the practical application of AI to improve service delivery and operational efficiency.

- Excellent communication,   collaboration   and influencing skills.

- Strong customer service mindset, with a genuine commitment to delivering a high-quality and responsive service.

- Demonstrates ownership,   accountability   and sound judgement, with a willingness to embrace new ways of working and   support   others through change.

Our commitment to you  
We’re committed to building an inclusive culture that empowers our people to thrive and feel a sense of belonging at PwC. We  seek  to attract talented people from  different backgrounds  with diverse perspectives who can bring innovation and creativity.  At PwC, your hard work  doesn't  go unnoticed. We celebrate your achievements not just within the  firm , but among your peers as well. Our rewards are designed to fit your unique lifestyle and needs .   And because being part of PwC should be rewarding every day,  you'll  have access to  PwC  p erks   a handpicked  selection  of exclusive discounts, experiences, and extras just for being part of our team.

Application support

We are committed to an inclusive recruitment experience. If you  require  any adjustments during the application or interview process, please let us know  ([email protected]) . All requests will be treated confidentially and supported wherever possible to help you  showcase  your strengths.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing {+ 36 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
0%

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date