Seasonal Remote Customer Service Representative

Accountabilities

- Diagnose, troubleshoot, research, and resolve technical questions from tax professionals through phone, email, and live chat, providing timely and accurate solutions.

- Interview customers to understand issues, identify root causes, and guide them through appropriate troubleshooting and diagnostic procedures.

- Manage the full support process for assigned inquiries, including problem recognition, investigation, resolution, documentation, and follow-up.

- Partner with designated team members on complex issues that require advanced technical or product support.

- Accurately document customer interactions, troubleshooting steps, and resolutions to support follow-up and continuous improvement.

- Deliver friendly, empathetic, and professional service that builds trust and strengthens the overall customer experience.

- Follow established procedures, best practices, scripts, and management guidance to ensure consistent service quality.

- Maintain reliable attendance and consistently adhere to assigned schedules and shifts.

Requirements

- High school diploma, GED, relevant training, or an equivalent combination of education and experience.

- At least 1 year of customer service experience in a call-center environment, preferably supporting software or technology products.

- Strong proficiency with essential computer applications and accurate data-entry skills.

- Previous experience in telemarketing, retail, customer relations, or a comparable customer-facing environment is preferred.

- Excellent verbal communication skills, including clear articulation, active listening, and a professional telephone presence.

- Strong customer-service skills with the ability to establish rapport and demonstrate patience, empathy, and courtesy.

- Strong reading comprehension and critical-thinking abilities, with the capacity to understand customer issues and determine appropriate solutions.

- Ability to troubleshoot problems methodically while managing multiple customer interactions and priorities.

- Dependable, organized, and comfortable working independently in a fully remote environment.

- Willingness to follow established processes while adapting to evolving customer and business needs.

Benefits

- Seasonal full-time remote position.

- Fully remote work from eligible locations across the United States.

- Seasonal assignment running from November through April.

- Opportunity to gain hands-on experience supporting professional tax software and technology users.

- Customer-focused, collaborative, and inclusive work environment.

- Exposure to technical troubleshooting, customer support, and problem-resolution processes.

- Supportive workplace that values diverse perspectives and equal opportunity.

- Reasonable accommodations available for qualified individuals with disabilities.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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