Customer Support - UK

Description

Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls , helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is not essential . The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A completed university degree is an essential requirement for this position.

Requirements

Key Responsibilities

- Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
- Respond to customer enquiries promptly, professionally and accurately.
- Assist customers with questions, concerns and general product or service-related support.
- Take ownership of customer queries and follow them through to resolution.
- Handle complaints calmly and professionally while maintaining a positive customer experience.
- Identify customer needs and provide clear, practical solutions.
- Escalate complex queries appropriately when required.
- Maintain accurate records of customer interactions and follow-ups.
- Learn and follow internal customer support processes, workflows and SOPs.
- Work closely with the wider team to ensure consistency across customer communication.
- Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements

- Completed university degree – essential.
- Excellent written and spoken English.
- Strong verbal communication and interpersonal skills.
- Professional, confident and comfortable communicating directly with customers.
- Strong problem-solving and critical-thinking skills.
- High level of attention to detail and organisation.
- Ability to remain calm and structured when dealing with customer complaints or challenging conversations.
- Comfortable communicating across multiple digital channels.
- Tech-savvy and able to learn new platforms and systems quickly.
- Reliable, proactive and able to take ownership of outcomes.
- Comfortable working independently within a fully remote environment.
- Available to work Tuesday–Saturday on an ongoing basis.