About this role
Are you the go-to person in your circle for solving problems and explaining tech? Do you have a passion for helping people while tackling new challenges? If so, we want YOU to join our team as a Remote Resolution Specialist !
In this dynamic role, you will be at the forefront of customer support, where your ability to guide and solve technical issues with ease will make a real impact. Your main duties will include :
- Providing direct/remote resolution support through assessing root cause of problems and informing customers on steps to resolve problems
- Coordinating engineer work assignments based on volume and availability
- Providing service to critical customer accounts or enhanced/ premium service accounts
- Daily monitoring of work queue during assigned hours or shift
- Continuous feedback on process improvements to increase remote resolve impact via increased efficiency and more targeted screening practices
- Addressing questions asked by customers and proactively seek information and/or escalate when needed to ensure accurate and timely customer response
Here’s what we are looking for in YOU:
- A high school diploma (and if you have a technical degree or IT knowledge, even better!)
- Fluency in English, both spoken and written
- Solid working knowledge of Windows OS and Microsoft Excel / Outlook
- A problem-solving mindset with an eye for detail
- Strong ability to troubleshoot hardware and software issues
- A passion for delivering exceptional customer service with a team-oriented spirit
What’s in it for YOU?
- Daily shifts: 7 am - 3 pm; 11 am - 7 pm, weekends included
- Structured training programs to help you develop your skills and grow your career
- The chance to work in a vibrant, international team
- Modern office spaces in the heart of New Belgrade’s business district
- This is a temporary engagement due to maternity leave
Don’t have experience? No problem! We’re looking for someone who’s eager to learn, grow, and enjoy the process. If you’re excited to dive into a new role, we’re excited to help you get there!
Ready to join a team that values creativity, growth, and a bit of fun? Apply now with your CV in English, and let’s get started!
Note: Only shortlisted candidates will be contacted. Best of luck, we can’t wait to meet you! ✨