About this role
Job Summary:
Phoenix House is seeking a dynamic, strategic, and highly trusted Chief of Staff to partner directly with the CEO and senior leadership team. This role serves as a critical extension of the CEO, driving organizational priorities, ensuring alignment across departments, and advancing key strategic initiatives.
The Chief of Staff will operate at the intersection of strategy and execution—translating vision into action, enhancing organizational effectiveness, and ensuring the CEOs time and focus are aligned with Phoenix Houses highest-impact priorities.
***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***
About Us
Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.
What We Offer
At Phoenix House, we recognize that in todays economic climate, stability and support matter more than ever. Thats why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:
- (10) Paid Holidays
- Paid vacation, sick time, personal and wellness time
- Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
- Pet insurance, legal support, and other supplemental insurance
- A generous tuition reimbursement program
- 403(b) retirement plan
- Competitive wages and more...
Duties/Responsibilities:
Strategic Leadership & Execution
Partner with the CEO to define, prioritize, and drive strategic initiatives across the organization
Lead cross-functional projects from concept through execution, ensuring alignment with organizational goals
Monitor progress on key initiatives and organizational priorities, identifying risks and ensuring accountability
Prepare strategic briefings, presentations, and reports for internal and external stakeholders
Executive Support & Decision Enablement
Serve as a trusted advisor and thought partner to the CEO
Support decision-making by conducting research, analyzing data, and synthesizing insights
Ensure the CEO is well-prepared for meetings, presentations, and key engagements
Manage and optimize the CEOs priorities to maximize impact and efficiency
Operational Excellence & Organizational Alignment
Drive coordination and communication across the Executive Team to ensure alignment and follow-through
Facilitate leadership meetings, including agenda setting, documentation, and tracking action items
Identify opportunities to improve organizational processes, communication, and execution
Support the development and implementation of organizational goals, KPIs, and performance tracking
Stakeholder Engagement & Communication
Act as a liaison between the CEO and internal/external stakeholders
Support the development of executive communications, including speeches, messaging, and presentations
Represent the Executive Office in cross-functional initiatives and meetings as needed
Special Projects & Initiatives
Lead high-priority, confidential, and complex projects on behalf of the CEO
Provide support on Board-related materials, reports, and communications
Assist in crisis management and organizational change initiatives as needed
Collaborate with the Development department on fundraising goals and initiatives.
Qualifications
COMPETENCIES (KSAs)
Strategic thinker with strong execution capabilities
Exceptional organizational and project management skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
High level of discretion, professionalism, and emotional intelligence
Ability to influence without authority and build strong cross-functional relationships
Comfortable operating in a fast-paced, dynamic environment
Education and Experience:
Bachelors degree required; Masters degree (MBA, MPA, or related field) preferred
7–10+ years of experience in strategy, operations, consulting, or executive-level support
Experience working in or closely with executive leadership teams required
Experience in healthcare, behavioral health, or nonprofit sectors strongly preferred