Practice Operations Manager

Role Summary

The Practice Operations Manager provides leadership and oversight of NMAC’s  patient-access and non-clinical operations . The role covers Front Desk operations, telephone services, patient scheduling and appointment administration, virtual administrative support, operational IT coordination, and provider accommodation support.

Key Responsibilities

- Lead patient-access and non-clinical operational functions across the practice.

- Manage Front Desk operations, telephone services, patient scheduling, and appointment administration.

- Support effective utilization of available clinical capacity through efficient scheduling and patient-access processes.

- Oversee virtual administrative teams and coordinate onsite and virtual workflows.

- Coordinate day- to -day operational IT requirements and vendor relationships.

- Manage provider accommodation logistics and operational support.

- Lead employee performance, development, workforce planning, and succession arrangements.

- Drive process improvement, operational efficiency, and service excellence.

- Establish and monitor operational KPIs related   to   patient access, scheduling, workforce performance, and productivity.

- Support business performance through effective resource management, revenue protection, and operational optimization.