About this role
Joining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:
Historical Significance: Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.
Central Location: Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.
Dining Discounts: Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.
Variety of Outlets: Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.
Hilton Honors Benefits: Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.
Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:
- Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
- Dining Deals: Get discounts on food and beverages at our outlets.
- WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
- Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
- Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
- AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
- Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
- Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.
At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.
Qualifications
Responsibilities
- Proven leadership experience in front of house, food and beverage, bar, or restaurant operations.
- Strong ability to lead, hire, train, schedule, and develop service staff to deliver excellent guest experiences.
- Excellent guest service skills with the ability to anticipate needs, resolve concerns quickly, and maintain a welcoming, professional atmosphere.
- Ability to manage day-to-day front of house operations within budgeted guidelines while maintaining high service standards.
- Knowledge of scheduling, labor management, and conflict resolution to ensure proper staffing during peak business periods.
- Experience maintaining quality, safety, sanitation, and compliance standards, including health regulations and liquor license requirements.
- Strong understanding of beverage service, including wines, spirits, beer, and cocktails, with the ability to support service standards and staff knowledge.
- Ability to oversee cash handling, guest check accuracy, credit card processing, voids, and complimentary items with attention to detail.
- Experience managing inventory, maintaining par levels, controlling costs, and supporting financial targets.
- Proficiency with Microsoft Office, point-of-sale systems, and hospitality software such as Agilysys, PEP, Paycom, or related platforms.
- Strong communication, leadership, delegation, and problem-solving skills with a team-focused management style.
- Ability to establish and uphold service standards, procedures, goals, and performance expectations.
- Guest-focused, service-minded, and current on hospitality trends and best practices.
- Degree, diploma, or equivalent experience in hospitality, food service management, or a related field preferred but not required.
- Must be flexible and able to perform additional duties as needed to support business demands.
Other Qualifications:
- Must be 21 years of age
- Previous experience as a Bartender is preferred but not required
- Must possess excellent customer service and communication skills
- Must be able to communicate with guests to meet their immediate needs
- Previous money-handling and cash register experience is preferred
Benefits for full-time Associates:
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer