About this role
Responsibilities
- Assist with sales efforts including providing demonstrations of the platform for perspective customers
- Support data operations in AA’s TerraFraming platform.
- Develop documentation and training materials.
- Help lead the onboarding effort for new licensing customers
- Work with the key partners to deliver platform-specific training
- Prioritize and schedule help requests; escalate requests (when required) to the appropriate Geographic Information Systems (GIS) specialist/technician.
- Evaluate documented resolutions for trends to prevent future problems.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Provide testing support for various modules, procedures, and workflows.
- Other duties as assigned.
Qualifications and Requirements
- Two- or four-year degree in an agricultural-related field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science or related field.
- Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader).
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Utilization of Ag Leader’s SMS software for data conversion and general processing.
- Strong customer orientation skills
- Ability to communicate effectively and facilitate knowledge transfer
Preferred Skills
- Understanding of GIS software and data conversion practices utilizing off-the-shelf and in-house software tools.
- Possess an analytic mindset as well as good problem-solving and communication skills.
- Working knowledge of global positioning systems (GPS), desktop mapping, web and database applications.
- Working knowledge of different data types; including traditional and spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses.
- Ability to work quickly and accurately under time pressure.
What we offer you
- Competitive compensation
- Competitive benefits package including Medical, Dental, Vision & Life Insurance
- 401(k) Plan with company match
- Paid vacation
- Collaborative work culture where each person makes a difference!