Medical Secretary

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com .

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

What you’ll do

Front Office Operations:

- Greet patients and visitors in a professional and welcoming manner

- Check in patients, verify demographics and insurance information in Epic EHR

- Collect co-payments and process patient payments using point-of-sale systems

- Schedule, reschedule, and confirm patient appointments across multiple providers and locations

- Manage provider calendars and optimize appointment scheduling

- Respond to patient inquiries via phone, email, and patient portal messages

- Register new patients and update existing patient information

Medical Records and Documentation:

- Maintain accurate and confidential patient medical records in Epic EHR

- Scan, file, and organize medical documents and correspondence

- Processing medical records requests and release of information forms

- Ensure compliance with HIPAA regulations and patient privacy standards

- Track and follow up on missing or incomplete documentation

- Prepare charts and documentation for provider review

- Coordinate medical record transfers between facilities and external providers

Administrative Support:

- Transcribe provider notes and communications as needed

- Process prescription refill requests and route to appropriate clinical staff

- Coordinate referrals to specialists and obtain prior authorizations

- Verify insurance eligibility and benefits

- Prepare and submit insurance claims and support documentation

- Handle incoming and outgoing mail and faxes

- Coordinate patient follow-up appointments and recall systems

Communication and Coordination:

- Serve as liaison between patients, providers, clinical staff, and external contacts

- Communicate test results to patients by provider instructions

- Coordinate with other RIPC Medical Group locations for patient care continuity

- Facilitate communication with pharmacies, laboratories, and imaging centers

Quality and Compliance:

- Maintain patient confidentiality and adhere to HIPAA regulations

- Follow office policies, procedures, and clinical protocols

- Participate in quality improvement and compliance initiatives

- Support ACO quality metrics documentation and reporting

- Ensure accurate and timely completion of administrative tasks

- Always maintain professional appearance and demeanor

Who you are

Requirements and Qualifications:

- Minimum of 2+ years of experience as a Medical Secretary in Primary Care.

- High school diploma required.

- Self-starter & willingness to learn.

- Strong communication, organizational, and planning skills.

- Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).

- Ability to collaborate with team members on assigned tasks.

- Familiarity with medical terminology and ability to calculate and collect cash transactions.

- Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

Benefits

- Medical, dental, & vision coverage

- Life insurance - Company paid basic life insurance & voluntary supplemental policies

- Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible

- Voluntary accident insurance

- 401k eligibility at 1-year of employment, immediate vesting of company match once eligible

- Paid time off

- Paid holidays

- Work life balance of primary care office setting

Physical Demands:

- Prolonged periods of sitting at a desk and using a computer.

- Able to sit/stand/walk for long periods of time.

- Must be able to lift 15 pounds at times.

Salary range $37,440 — $45,760 USD
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.