Learning & Development Specialist

About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!

- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.

- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.

- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!

- Own It and Support Each Other: We step up, help out, and drive outcomes—together.

- Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact!

- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

You'll own the full L&D lifecycle: identifying the highest-impact problems, architecting solutions across training, culture and workflow, and maintaining the career frameworks that give people a clear path forward. You'll also help managers grow into stronger leaders, support engagement initiatives, and manage the HRDC grants that fund it all.

This is a hands-on individual contributor role for someone who wants more than a checklist — you define the outcome, build the approach, coordinate stakeholders, and see it through to measurable impact.

What You Will Be Doing

- Diagnose and strategise — Identify the org's highest-impact learning and culture problems using data, feedback and observation, and define roadmaps to solve them.

- Design and deliver learning programs — Architect training, culture and workflow solutions — including leadership development for people managers — and coordinate facilitators and stakeholders to deliver them.

- Career development frameworks — Maintain career growth-path, competency and progression frameworks with managers and leadership, keeping them relevant and actually used, not just published.

- Measure impact and iterate — Define success measures for every initiative, evaluate effectiveness, and refine programs based on data and feedback.

- Employee engagement — Plan and run engagement and team-building initiatives that keep a global, multicultural workforce connected.

- HRDC administration — Own HRDC grant applications, claims and reporting from submission through closure, with proactive tracking and follow-up.

- HR projects — Own broader HR projects as they arise — defining outcomes, building plans, and driving delivery across stakeholders.

Qualifications

- At least 2 years of experience in Learning & Development or Talent Development.

- Demonstrated experience independently owning a learning program, career framework or development initiative from planning through execution and evaluation.

- Experience diagnosing learning or culture needs from data and feedback, translating them into structured roadmaps — with the judgment to weigh trade-offs and recommend practical next steps.

- Background running coaching clinics, manager training, or other leadership development interventions.

- Experience with HRDC grant applications, claims and reporting.

- Strong instructional or program design skills, including content adapted for first-time or new managers.

- Comfort working with a multicultural, globally distributed team, with sensitivity to different working styles and cultural contexts.

- Strong project management skills — prioritising work, managing timelines, coordinating stakeholders and driving follow-up through completion.

- Clear, professional communication, with the ability to facilitate and engage across employees, managers and leadership.

- Sound judgment, integrity and discretion when handling confidential employee information and sensitive matters.

- Adaptability and composure when priorities change, with the ability to create structure and maintain progress in a fast-moving environment.

What's in it for you

- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.

- You will grow more here than you would anywhere else, that is a promise.

- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!

- We offer a highly competitive compensation package.

- You'll receive a mental health allowance to support your health and wellness needs.

- Flexible working environment and working hours that fit your lifestyle.