NOC + SOC Lead

NOC + SOC Lead

Experience: 8-12 Years
Shift: 24x7 Operations Leadership
Team Size: 14 Resources (L1/L2 Analysts)

Role Summary

The NOC + SOC Lead will be responsible for
leading 24x7 Network and Security Operations, ensuring service availability,
security monitoring, incident response, and operational excellence. The role
will manage a team of 14 analysts, provide technical leadership, handle major
incidents, drive SLA compliance, and act as the primary customer escalation
point.

Key Responsibilities

Operations & Service Delivery

- Lead and manage 24x7 NOC and SOC operations.
- Ensure continuous monitoring, alert triage, and incident
management.
- Manage shift coverage, resource planning, and operational
governance.
- Drive SLA, KPI, and service quality compliance.
- Conduct daily, weekly, and monthly operational reviews.

Incident & Security Management

- Lead Major Incident (P1/P2) management and escalation
activities.
- Oversee security investigations, threat analysis, and incident
response.
- Ensure rapid escalation of high and critical security
incidents.
- Drive Root Cause Analysis (RCA) and Problem Management.
- Govern runbooks, operational procedures, and escalation
matrices.

Technical Leadership

- Provide hands-on guidance across:
- Datadog (Infrastructure &
Application Monitoring)
- CrowdStrike Falcon (Endpoint
Security & Threat Detection)
- Databricks & SQL (Security and
Operational Analytics)
- Microsoft Sentinel / Splunk
- Azure & AWS Cloud Operations
- Microsoft Defender XDR
- Network Technologies (TCP/IP, DNS, VPN, Firewalls)

Team & Stakeholder Management

- Lead, mentor, and develop NOC/SOC engineers.
- Drive technical training, certifications, and knowledge
management.
- Manage customer communications and executive escalations.
- Ensure high-quality shift handovers and operational reporting.

Required Skills

- 8+ years in NOC, SOC, or IT Operations.
- 3+ years managing 24x7 support teams.
- Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM
platforms, and Cloud Operations.
- Experience in Incident Management, Security Operations, and
Service Management.
- Excellent stakeholder management and communication skills.

Preferred Certifications

- ITIL 4 Foundation / Managing Professional
- Microsoft SC-200
- AZ-500 or AWS Security Specialty
- CISSP / CySA+ / CEH
- CrowdStrike Certifications
- Datadog Certification

Success Measures

- 24x7 operational and security coverage.
- 98% SLA compliance.
- Effective incident and escalation management.
- Strong team performance and customer satisfaction.
- Continuous improvement in monitoring, security posture, and
operational efficiency.