CX Associate - German (Voice)

As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Key Responsibilities

You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information

Skills, Knowledge and Expertise

Hard / Technical Skills
- Language: Must be fluent in German and English and can convey key conversational points concisely.
- Shift Timing : Availability to work weekends or having split-offs
- Must be legally resident in and working from Portugal . This role handles EU data and the work cannot be performed from outside the EU.

Soft Skills
- Complexity : Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

- 100% work-from-home setup
- Hands-on support
- Training opportunities