About this role
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients.
- To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.
Experience
- At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
- Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
- Experience in a FMCG, banking or retail environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Commerce or Marketing
Knowledge
Minimum:
- Commercial, economic, SME landscape
- Sales and sales optimisation techniques & principles
- Commercial/business know how (how businesses work.)
- Client relationship management principles
- Engagement/conflict management practices
- Performance culture
Ideal:
Knowledge and understanding of:
- Business banking landscape, product knowledge
- Payment solutions environment (merchant services)
- POS Solutions
- Capitec Bank Acquiring product knowledge
Skills
- Influencing Skills
- Planning, organising and coordination skills
- Commercial Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.