About this role
Job Title: Telehealth Aide
Job Type: Part-time | Temporary (Approximately 45 Days)
Company: PsychoGeriatric Services (PGS)
Location(s): Oakland, MD
Schedule: Monday–Friday | Day Shift
Who We Are
PsychoGeriatric Services (PGS) is on a mission to expand access to quality mental healthcare by partnering with long-term care facilities to serve and support one of the most vulnerable populations—our seniors. We are a team of grounded, forward-thinking clinicians and professionals who work collaboratively in a dynamic environment that values empathy, transparency, and a healthy work-life balance.
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What Makes Us Different
A down-to-earth approach, always.
Our integrated and responsive team keeps the path clear so our clinicians can focus on what they do best—delivering excellent care.
A transparent culture committed to continuous improvement.
We foster an open, collaborative environment where communication matters, feedback is valued, and growth is ongoing.
Meaningful work with direct patient impact.
As a Telehealth Aide, you play an important role in making mental healthcare accessible to patients by helping bridge the gap between our remote clinicians, facility teams, and the residents we serve.
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Who You Are
You’re a dependable, patient, and tech-comfortable professional who enjoys working directly with people. You communicate well with patients and healthcare professionals, can work independently in a facility setting, and are comfortable troubleshooting basic technology.
You’re also comfortable being on the move. This position supports patients at long-term care facilities within an assigned territory and may require travel between multiple facilities in the same day.
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Your Role
As a Telehealth Aide at PGS, you will provide on-site support that allows our clinicians to deliver effective virtual mental healthcare to patients in long-term care settings. You will facilitate telehealth appointments, assist patients throughout their sessions, and serve as an on-site connection between PGS providers and facility staff.
Key Responsibilities:
- Set up and operate telehealth equipment, including computers, cameras, and other devices
- Ensure telehealth equipment is functioning properly before and during appointments
- Assist patients with connecting to telehealth sessions and provide guidance and reassurance throughout the process
- Serve as the on-site liaison between telehealth providers and facility staff
- Troubleshoot basic technical issues involving telehealth equipment and software and escalate unresolved issues when necessary
- Travel to assigned long-term care facilities to support scheduled patient appointments
- Commute between and service patients at multiple facilities per day, as scheduling and patient needs require
- Maintain professional, timely communication with PGS providers, facility staff, and the Regional Liaison
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Our Guarantee
Working with us will nourish your development—professionally and personally.
Whether through meaningful interactions with patients, exposure to the healthcare environment, or the day-to-day experience of supporting our mission-driven clinical team, PGS is a place where you’ll grow.
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Ready to Join a Purpose-Driven Team?
If you’re looking for a hands-on role where your work directly supports access to mental healthcare and you want to grow with a company that values you as a person and a professional—we’d love to hear from you.
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Requirements
✔ High school diploma or equivalent
✔ Valid driver’s license and reliable transportation
✔ Ability and willingness to travel between assigned facilities, including servicing multiple facilities in the same day
✔ Monday–Friday availability during normal business hours
✔ Comfortable setting up and operating computers, cameras, and other telehealth equipment
✔ Ability to troubleshoot basic technology and software issues
✔ Strong communication skills and ability to interact professionally and compassionately with patients, clinicians, and facility staff
✔ Ability to work independently in long-term care facility settings
✔ Healthcare, administrative, or technical support experience preferred
✔ Ability to perform the physical requirements of the position, including sitting, standing, bending, stooping, and stretching, with or without reasonable accommodation
✔ Values-driven and eager to grow with a team committed to doing the right thing, always
### Benefits
Please Note: This is a temporary, part-time position anticipated to last approximately 45 days. Temporary employees in this position are not eligible for company benefits.