About this role
E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.
Responsibilities:
- Lead listing quality governance strategy and operations for the TikTok US market, covering listing quality standards, listing content quality, listing accuracy, product information quality, and seller listing experience.
- Develop and continuously improve scalable listing quality frameworks, processes, and controls to support buyer experience, seller experience, platform trust, and business growth.
- Oversee key and emerging listing quality issues, define quality priorities, and drive practical solutions across listing creation, review, discovery, and distribution scenarios.
- Partner with Product, Algorithm, Search and Recommendation, Marketing, Category, Seller Experience, and Operations teams to identify listing quality gaps and build effective platform-level solutions.
- Manage, coach, and develop a listing quality team, setting clear goals, building team capabilities, driving execution excellence, and fostering a high-performance culture.
- Provide subject matter expertise on US listing quality expectations and translate product, seller, buyer, and business needs into practical guidance, governance mechanisms, and scalable operating models.